Receptionist
To provide a high level of customer service to all callers, guests and co-workers.
The following responsibilities are required:
· Answering calls and transferring to the correct extensions.
· Forwarding inquiry calls to appropriate personnel.
· Disseminating information and training relief receptionists.
· Receiving visitors to the office in a courteous and efficient manner.
· Providing general information about the organization and festival to callers.
· Arriving 5 to 10 minutes before the office opens.
· Maintaining lobby tidiness and security.
· Greeting and announcing visitors and ask that they sign in when required.
· Monitoring office activity.
· Stocking kitchen areas on a daily basis.
· Ordering and maintaining water, coffee, milk and cream supplies.
· Ensuring receipt and distribution of daily newspapers and journals.
· Opening, distributing incoming mail and date stamping.
· Posting mail each night.
· Maintaining, updating and e-mailing the office phone lists. Acting as liaison between staff and courier dispatcher.
· Dealing with incoming/outgoing couriers.
· Distributing and keeping track of incoming packages.
· Maintaining a supply of waybills.
· Assist Administration and Operations Staff as required with clerical tasks.
As a member of the festival team, this position may require flexible work schedules, extended work days, and continuous spans of work during the preparations and span of the festival.
Skills, Qualification and Experiences required:
· Full-time or occasional Receptionist responsibilities.
· Excellent communication skills. Pleasant demeanour.
· Experience with telephone service.
· Fluency in English required, fluency in Arabic preferred.
· Experience with MS Office platform and internet research.